OMNICHANNEL CONTACT SERVICES

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OUR OMNICHANNEL SERVICE PROVIDES A MORE EFFECTIVE APPROACH AND EXECUTION OF CUSTOMER INTERACTION.

WHETHER PREFERENCE IS VIA WEB-CHAT, SOCIAL MEDIA, VOICE, VIDEO, EMAIL AND/OR SMS TEXT WE CAN ACCOMMODATE ALL BY USING THE SAME PLATFORM.

THIS ALLOWS CUSTOMER EXPERIENCE TO THEN BE MANAGED AT THE SAME LEVEL OF HIGH QUALITY SERVICE ACROSS CHANNELS. THE INFORMATION POOL, RESPONSE RATE, SERVICE LEVELS BECOME UNIFORM BY COMING FROM THE SAME AGENT STAFF AND KNOWLEDGE BASE.

CSAT (CUSTOMER SATISFACTION), FCR (FIRST CALL RESOLUTION), CONVERSION AND CUSTOMER RESPONSE RATES ALL IMPROVE THEREBY PROMOTING NET GAINS TO NOT ONLY YOUR MARGINS BUT ALSO YOUR COMPANY BRAND.


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